1. Payment Options

To ensure convenience and security, we provide several payment methods:

Credit/Debit Cards: You can use major credit and debit cards like Visa, MasterCard, and American Express. All card transactions are securely processed via our payment gateway.

Bank Transfers: You may make direct payments to our bank account. Please get in touch with us to receive our bank details, and remember to include your booking ID as a reference in your transfer.

Online Payment Platforms: We accept payments through Pesapal, a reliable online payment service.

Cash Payments: Cash payments are accepted for on-the-spot bookings in Zanzibar. Ensure you obtain a receipt upon making your payment.

2. Booking Confirmation

Your booking will be confirmed once we receive a partial or full payment. A confirmation email or receipt will be sent to you upon successful payment processing. Kindly review your booking details and payment receipt once you receive confirmation.

3. Cancellation Policy

We understand that plans can change. Our cancellation policy aims to be fair and accommodating:

Customer-Initiated Cancellations:

More than 30 Days Before Departure: A full refund will be issued, less a 10% administrative fee.

15 to 30 Days Before Departure: A 50% refund of the total booking amount will be provided.

Less than 15 Days Before Departure: No refund will be provided.

Provider-Initiated Cancellations:

If we need to cancel your tour due to unforeseen circumstances such as natural disasters or operational difficulties, we will offer you either a full refund or the option to reschedule your tour.

4. Modifying Your Booking

Should you wish to change your booking, please reach out to us at least 15 days before your scheduled tour date. Modifications depend on availability and may incur additional fees.

5. Refund Processing

All refunds will be issued using the original payment method or an alternative as required. Please allow up to 14 business days for the refund to be credited to your account.

By confirming your booking, you agree to these terms and conditions. We look forward to providing you with an exceptional experience in Zanzibar!